SCICOM (MSC) BERHAD

Malaysia | 0099.KL | Main

By Sustify.world AI model | 2025-05-24
Scicom (MSC) Berhad, an investment holding company, provides customer contact center outsourcing services in Malaysia, the Philippines, China, Singapore, Hong Kong, Sri Lanka, Thailand, Germany, and internationally. It operates through Outsourcing Services and Education segments. The company offers business process outsourcing services, which include multi-lingual, multi-channel customer care, technical support help desk, consultative sale, and associated fulfilment; and electronic solutions and applications for on-line processing, border security services, digital platforms, and software solutions. It also provides educational and industrial training services that focuses on customer care in the service industry. In addition, the company offers various services for digital strategy, experience design, data analytics, cloud computing, digital marketing, web and app development, automation, and cybersecurity. It serves clients in the airlines, financial services, telecommunications, consumer electronics, media, travel, leisure, e-commerce, healthcare, and government sectors. The company was incorporated in 1997 and is based in Kuala Lumpur, Malaysia.

Reference

Report Year: 2024
Source Files: Scicom-Annual_Report-2024-Part3.pdf

Sustainability Committee

Sustainability Committee (3 pax) 🟢

  • Reviewed Report 🟢
  • ESG Oversight 🟢

Reporting

GRI, Integrated Report 🟢

GHG Accounting

SCICOM's GHG accounting in FY2024 lacks critical data, with no reporting on Scope 1, 2, or 3 emissions. The report does not specify a base year, boundary, inventory, or standards used for emissions accounting. Additionally, there is no mention of third-party verification or carbon intensity metrics, limiting the transparency and credibility of their environmental impact assessment. While the company shows intent through energy-saving initiatives like smart thermostats, the absence of quantifiable emission data is a significant gap. To improve, SCICOM should establish a comprehensive GHG inventory, adopt recognized standards like the GHG Protocol, and consider third-party verification to enhance accountability and stakeholder trust.

Emissions

Scope Value Note
Scope1 Not reported ⚠️ No data available for Scope 1 emissions.
Scope2 Not reported ⚠️ No data available for Scope 2 emissions.
Scope3 Not reported ⚠️ No data available for Scope 3 emissions.
Biogenic emissions Not applicable → No biomass or biofuel usage reported.

Other Details

  • Base year: Not specified ⚠️
  • Boundary inventory: Not specified ⚠️
  • Gwp basis: Not specified ⚠️
  • Standard: Not specified ⚠️
  • Data collection approach: Not specified ⚠️
  • Third party verification: Not mentioned ⚠️
  • Carbon intensity: Not reported ⚠️

Efforts

  • Smart Thermostats 🌞

Social Highlights

  • Employee Development 🥗
  • Limited data available ⚠️ (Insufficient quantifiable social impact data reported.)
  • Limited data available ⚠️ (Insufficient quantifiable social impact data reported.)
  • Limited data available ⚠️ (Insufficient quantifiable social impact data reported.)
  • Limited data available ⚠️ (Insufficient quantifiable social impact data reported.)

Governance

  • Salary disclosure: Can’t find ⚠️
  • Litigation: Can’t find ⚠️

Report Quality

Commendable framework adoption is evident in SCICOM’s FY2024 sustainability report, with alignment to GRI standards and integration into their annual report 🟢. The presence of a Risk and Sustainability Committee and oversight by the Board are positive steps toward embedding ESG into operations. However, the report falls short on quantifiable actions and measurable outcomes ⚠️, particularly in GHG emissions accounting, where no data on Scope 1, 2, or 3 is provided. Social impact highlights also lack specific metrics, relying on qualitative descriptions. While initiatives like smart thermostats show environmental intent, the absence of forward-looking commitments or targets limits the report’s depth. To enhance credibility, SCICOM could incorporate third-party verification, set clear ESG targets (e.g., net-zero by a specific year), and provide detailed metrics on emissions and social initiatives.

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